apologies to trin

Well seems I was wrong in some aspects. I did write a letter of complaint...well of distress really about last Friday's party.
I really didn't expect a reply and in my last post I did consider that the place was chav because they were unable to deal with a complaint in a decent manner.
It seems that they received my letter and were very concerned about it. The shouty man wasn't in charge at all. He wasn't the committee head. He'd just said he was.
The actual person in charge rang Steve. He did apologise and was very amenable and concerned about our experience. He said no one had ever complained before. So I guess we did have just a bad night.
However, just to spoil the apology he did say that somehow?? No idea how. (Read Grumblemag's post about online exposure) They'd discovered the blog and were appalled at my small piece about the place. He said they'd contacted their solicitor as it was probably slander.
As you know Slander has to be something written that is untrue. This blog expresses my opinion on things. I live in a free country and can say what I like. I told the nasty man on Saturday morning that we shan't be recommending it to my friends. He said quote "He didn't care"
Oh dear, it seems he wasn't speaking for the management at all when he said he didn't care because they do care.
At least that at given me faith in them. I'd always liked the centre and found it friendly and welcoming before.
If only he hadn't said he was the big boss. Then none of this would have happened.
As for a solicitor? If they thought that would worry me, that was really unkind. After all the trauma I had last week. I'm sure the publicity that involves such a case of an employee being so nasty to us, especially with Wulf with us, would be very interesting.
I'm dropping it now. They won't ever see us there again. I am very pleased they rang and discussed it and said sorry. That's the right way and they obviously are run by people who are decent.