bad bad NHS

Sometimes it's embarrassing working for the NHS. My mum had major surgery last week. She was so unwell she had a private room post surgery. She spent a week in hospital. The care she got was appalling. She was in a private ward. She said if she'd have had to pay, she'd refuse.
One of the main things you learn about nursing and post op pain is you never let it get hold. Pain is easier to avoid than to get rid of when it gets bad. After surgery the nurses were giving her some lovely pain killers... yep just paracetamol. What a bunch of useless crap. It's a very mild painkiller used for a slight headache maybe.
Worst was they didn't even give her it on time. She had 2 paracetamols at 5 am and asked for more at 10 am. They didn't bother until gone midday.
Then there was the discharge procedure. There wasn't one. Thursday the consultant came, said she was too unwell to go home Friday. She'd had her catheter out and it didn't work so had to have it put back in. Friday morning a junior doctor came round and sent her home. They shoved a few spare catheter bags in a carrier bag and off she went. I got round there Friday night when I got back from holiday and she was in a right state. She hadn't been washed for a whole week, even with a catheter in that's meant to be kept very clean and no one cleaned it once. I helped her shower. I was shocked at how bad the catheter smelt. Come on, where is the nursing care gone?
Over the weekend she was in such terrible pain she had the emergency doctor out. He gave her some proper painkillers not the small box of paracetamol they's sent her home with.
On Monday my dad went to see the district nurse to ask for help. The DN was so cross. They'd not had notification she'd gone home. They'd have been into her every day over the weekend if they'd known. She rang the hospital to ask if she could take out the catheter herself. No they said. With that type of surgery it wouldn't heal for 2 weeks and they wanted to do to themselves. After all it had to be done properly. The area had enormous potential for infection. It had to be kept extremely clean and treated carefully.
So... why did the fuckers take it out Thursday? Why did they not keep it clean? And why did they send her home with no support and no clear instructions. They told her if there was any trouble to turn up at the BRI casualty dept and sit and wait.
If anything happens I have a good mind to sue. But the worse bit is those nurses who so say 'looked' after her. They are total crap.